The Wheatley Group, Scotland's leading housing, care and property management partnership and Derwent Living, which manages more than 25,000 properties across the UK have both signed up to use Call2Collect.
Call2Collect provides housing providers with a simpler, faster, smarter way to collect income, making communication with residents more efficient and effective.
The solution enables housing associations to contact multiple tenants simultaneously using call automation. When a tenant picks up the call, they then have the option of pressing a number to be connected directly to an adviser who can talk to them about the amount they owe, and, where necessary, to offer support and payment arrangements.
The advantage of call automation over manual methods of contact is that it removes the waste from the dialling process - avoiding the need for staff to spend hours chasing people who may not be available.
Housing Contact's Managing Director, John Doyle said: "More and more housing associations are using Call2Collect as a solution to tackle existing arrears, but also to react early to non payment to avoid issues escalating and to best support their customers.
"The combined impacts of the 1% rent cut, roll out of Universal Credit and wider housing policy changes have created revenue risks for housing associations and as a result many are now thinking about smarter ways to protect their core income. With ten years of experience in other sectors, we are well placed not only to provide technical solutions, but also to share knowledge about what works. A number of our clients are seeing six figure annual savings in staffing costs at the same time as increasing their overall collection rates."
Housing Contact's Call2Collect solution can be used as a standalone product to increase the effectiveness of outbound contact, or can be combined to complement other debt analysis products.
Typical benefits associated with the implementation of the product are:
- Increase in arrears collection
- Reduction in collection costs
- Faster payment
To find out more about Housing Contact and to see client case studies, visit: