South West social landlord securing rent intelligently
North Devon Homes is using data to collect rent efficiently whilst also keeping tenants in their homes
The social landlord, which manages more than 3,100 properties in the South West of England, is using Housing Partner’s Insight tool for early debt intervention.
Insight highlights tenant financial vulnerability, meaning North Devon Homes can offer an improved level of support and secure vital income, whilst ensuring residents can maintain their tenancies.
Rent arrears and tenant debt have serious financial implications for housing associations across the UK; a problem being exacerbated by the 1% rent cut and further welfare reform.
Insight collates information from a housing provider’s housing management system, combining it with external data gathered from hundreds of third party sources.
Equipped with valuable tenant data, housing officers and local authority staff are able to make more informed decisions concerning tenants and identify financial and social risks, making first visits to tenants count.
Marc Rostock, Director of Neighbourhoods at North Devon Homes, said: “Insight is supporting our financial inclusion campaign, allowing targeted assistance. In one project, we engaged with four tenants with problems that may otherwise have not been noticed as quickly.
“Insight has allowed our teams to ask simple but powerful questions, offering something beyond our traditional data.
“The information lets us target staff visits more effectively, meaning our assistance can be directed to those who need it most.”
Simon Hollingsworth, Managing Director of Housing Partners, said: “Insight allows providers to focus staff resources and target areas most in need support. It is empowering staff with knowledge that gives a full picture of a tenant’s financial circumstances. Staff are able to work more efficiently, and are seeing the results.”
Through more intelligent housing management, supported by Insight, North Devon Homes is proactively engaging with customers in a more informed away and taking the necessary steps to manage serious financial problems before they occur.
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