Housing Contact, which focuses on engaging with customers to deliver insights which maximise rent collection, is sponsoring the Rent and Income Excellence Network (RIEN) over the next 12 months.
The RIEN group provides expert advice and guidance to its members on rent and income collection, as well as welfare reform.
As part of the agreement, Housing Contact will join forces with HQN for two specially tailored events which will be held in the autumn and spring.
HQN Chief Executive Alistair McIntosh, said: "HQN is delighted to be working with Housing Contact over the next 12 months. We have a number of events and briefings in the pipeline around the use of new technology that we hope will be of great interest to members of the Rent and Income Excellence Network."
Managing Director of Housing Contact John Doyle said: “We are delighted to be working in partnership with HQN to promote best practice across the social housing sector. We will be announcing details of our two RIEN events shortly, which will address simpler, faster and smarter ways to collect income, making communication with residents more efficient and effective.
"With the combined impacts of Brexit, the one per cent rent cut, roll out of Universal Credit and wider housing policy changes, there have been further revenue risks for housing associations and as a result many are now thinking about smarter ways to protect their core income. With ten years of experience in other sectors, we are well placed not only to provide technical solutions, but also to share knowledge about what works. A number of our clients are seeing six figure annual savings in staffing costs at the same time as increasing their overall collection rates."
Housing Contact’s Call2Collect solution enables housing associations to contact multiple tenants simultaneously using call automation. When a customer picks up the call, they then have the option of pressing a number to be connected directly to an adviser who can talk to them about the amount they owe, and, where necessary, to offer support and payment arrangements.
To find out more about Housing Contact and to see client case studies, visit: www.housingcontact.co.uk